AVA’S FLOWERS—Hi, I’m calling for Eric Frizzzoo?
ME—This is him.
AVA’S FLOWERS—Yes, I’m calling from Ava’s Flowers. We got your message requesting a refund and wanted to call and talk to you about this?
AVA’S FLOWERS— I understand there was a delay in the delivery of your flowers. Would it be all right if we made the delivery of the flowers tomorrow?
ME— No, it would not be. You see, the flowers were for my wife’s birthday, which was yesterday. And because the flowers were not delivered yesterday, I had to make other arrangements and buy flowers elsewhere. So, no, we have no use for flowers delivered tomorrow.
AVA’S FLOWERS— I see. Well, again, we are very sorry for the late delivery of the flowers. But are you really certain that you would not want us to go ahead and deliver them tomorrow?
ME—Yes. I am really REALLY certain.
AVA’S FLOWERS— Very good, sir. If you would just stay on the line for a few moments, I will be right back.
(Five minutes pass before she returns to cheerfully tell me that I will be issued a full refund. Let this be a lesson to you all: Just because a florist is listed first in a Google search of “Rainelle WV Florist” does not mean they are A) actually located in Rainelle; and B) worth a flying fleur. Ava’s, it seems, is some kind of fly-by-night internet outfit that allegedly coordinates florists nationwide to provide local delivery. But their site masquerades as a local florist that has allegedly been in business for 30 years. However, if you Google search “Ava’s Flowers complaints” you will see that actually getting flowers delivered to their customers on time is not really Ava’s bag. You will also be directed to the Better Business Bureau for many many more complaints concerning Ava’s Flowers. Next time, just do what I wound up having to do and go get a lovely arrangement from Kroger.)